Privacy Policy
January 24, 2025
Welcome to Viva ("we," "us," or "our"). We are committed to protecting your personal information and your privacy. The purpose of this Privacy Policy is to explain:
- What information we collect
- How we use it
- Your rights in relation to your data
Please read this policy carefully. If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal information, please contact us at [email protected]
This Privacy Policy applies if you:
- Visit our website at viva.glossika.com
- Engage with us through our platform, applications, marketing, or events.
Data We Collect
We collect different types of data depending on how you interact with Viva:
Personal Data (provided directly by you)
This includes information you provide during the Viva application process or as part of your contributions:
- Name
- Year of birth (optional, for verifying eligibility and platform personalization)
- Language ability, accent, and background
- Growing-up city and background (optional, for language and cultural context)
- Language certificates (if applicable)
- Payment details (e.g., PayPal email, banking information, required for payouts)
Note: We do not collect sensitive personal data (e.g., race, ethnicity, health information) unless explicitly shared by you as part of audio or video recordings.
Content Data
This includes contributions you make on Viva:
- Translations
- Audio recordings
- Video recordings
- Reviews or other work-related contributions
Examples: Recordings of sentences, translations submitted for language learners, or videos showcasing language content.
Usage Data (collected automatically)
We collect certain technical data when you use Viva to help us improve the platform:
- Timezone
- Usage activity: Frequency of use, content accessed, and session details.
- IP address
- Cookies and tracking data: Information about your device, browser, and interactions with Viva.
How We Collect Your Data
We collect data in the following ways:
- Directly from you: When you create an account, apply to join Viva, contribute content, or participate in payments.
- Automatically: Using technical tools such as cookies, analytics, and tracking technologies. Examples include:
- Cookies: Used to recognize your device, manage sessions, and improve platform performance.
- Analytics Tools: Tools like Google Analytics help us understand usage trends (e.g., pages visited, session duration).
- Technical Logs: We collect timezone, IP address, and usage activity automatically when you interact with Viva.
Who We Share Your Data With
Glossika Learners
Users who access your content may see limited personal information, such as your name and country of origin, to give appropriate credit for your contributions.
Third-Party Service Providers
We use trusted third-party providers to:
- Process payments: (e.g., PayPal, Stripe)
- Analyze platform usage: (e.g., Google Analytics)
- Manage data storage: (e.g., cloud hosting services)
These providers are contractually obligated to handle your data securely and only for the purposes specified by Viva.
Legal Authorities
We may disclose your data when required to comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas).
How Long We Retain Your Data
- Personal Data: If you'd like to delete your account and take down your content, please contact us at [email protected]
- We will remove your personal data, such as your name and other identifiable information, from public view on Glossika. Learners will no longer see your details.
- Financial and Operational Records: Some data (e.g., payout and transaction history) will be retained internally for accounting, fraud prevention, and legal compliance purposes, even after your account is deleted.
- Content Contributions:
- For recordings and video recordings, we will take down the content entirely upon your request.
- Translations and Reviews: Only your name and profile picture will be removed.
- Legal Retention Requirements: Certain data may need to be retained for legal, financial, or operational reasons (e.g., fraud prevention, tax records) as required by applicable laws.
Your Rights Under GDPR
If you are located in the European Union or regions with similar data protection laws, you have the following rights:
- Access: Request access to your personal data.
- Rectification: Correct inaccurate or incomplete personal data.
- Erasure: Request deletion of your personal data ("Right to be forgotten").
- Restriction: Restrict processing of your personal data under certain conditions.
- Portability: Request transfer of your personal data to another organization.
- Objection: Object to the processing of your personal data.
To exercise these rights, please contact us at [email protected]
Children's Data
Viva does not knowingly collect personal data from children under 16 without parental or guardian consent. If you believe we have collected personal data from a child under 16, please contact us at [email protected], and we will take appropriate steps to delete the data promptly.
Cookies and Tracking Technologies
We use cookies to:
- Recognize you when you visit our website.
- Analyze user behavior to improve platform functionality.
- Enable personalized marketing and advertising campaigns.
You can manage or disable cookies through your browser settings. For cookies that are not strictly necessary, we will seek your consent before enabling them when you first visit our platform.
Data Security
We implement appropriate security measures to protect your data, including encryption, secure servers, and restricted access to personal data. While we strive to protect your data, no method of transmission over the internet is 100% secure.
International Data Transfers
Your data may be processed and stored in Singapore, the United States, or other AWS data centers outside your region. AWS adheres to internationally recognized data protection and security standards, including GDPR compliance.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes via email or a notice on our platform.
Contact Information
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:
Email: [email protected]
Website: viva.glossika.com